OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
111 ratings and 75 comments received in the last 90 days.
13 April 2025
7th mini always been amazing
08 April 2025
Very good service friendly and helpful
31 March 2025
All were very helpful
26 March 2025
Jack Mears was a standout consultant who helped me get the deal I wanted for the spec I wanted and kept me informed all the way through - he is a legend!
24 March 2025
Salesman Anthony Coleman was exceptionally professinal during the sales process and delivery of the car. Nothing was too much trouble in explaining each step.
23 March 2025
John brown knowledgeable listens and not pushy
18 March 2025
Jermaine is really helpful and always makes my purchases seamless.
11 March 2025
I could not rate the level of service higher. Ocean are a credit to the Mini brand. A vast contrast to our initial Mini experience at Vertu Exeter which was underwhelming and I would not give 1 star.
09 March 2025
From start to finish I was very impressed by the whole process.
23 April 2025
As always an efficient service. During the process of repair being kept fully informed.
19 April 2025
Easy to get an appointment, plus the team were flexible when we needed to tweak the drop-off time. And communication from Phil was excellent - telling us exactly what was needed, and the cost, before we had to commit, which was extremely helpful.
19 April 2025
Kept fully informed throughout service process and completed to time.
14 April 2025
Completed and phoned where extra work needed
13 April 2025
We had low expectations - due to 2 previous visits ( when we collected car - that was bad- and when we enquired about extras where we were made to feel in the way) This time however it was perfect
12 April 2025
Expectations met
12 April 2025
Friendly staff & kept informed of progress
12 April 2025
All completely undertaken with no fuss and evenna video sent to me of the inspection.
09 April 2025
Easy to drop off, good communication
06 April 2025
As ever good reception with quick & efficient service
15 April 2025
Plenty of time given to familiarising me with the car, I didn't feel rushed at all. A really high focus on making sure I was completely happy.